Can I provide my own custom packaging?

Absolutely! We know how important building your brand is and custom packaging is an amazing opportunity that can greatly enhance your customer’s perception of your product and brand.

Custom boxes will be billed as a promotional insert for each order.

What are batches?

When fulfilling subscription boxes or crowdfunding orders, we set up an assembly line to kit “batches” of orders. A batch is a unique set of orders that have exactly the same combination of items in them. In order for the assembly line to be effective, there needs to be at least 50 orders in each batch. If not, there is a $15 batching fee to compensate for the lack of orders in each batch.

Do you charge for receiving inventory?

No. SunShip offers free receiving for our customers if they follow carefully prepared guidelines created by our team. We are always here to make things easier, so we will help you prepare your shipment to comply with our receiving guidelines.

Can you handle fragile products? Does it cost extra?

We will examine your products and suggest custom packaging based on on your specific needs. If you have pre-existing requirements, just let us know and we'll take care of those as well. We do charge an additional 50 cents per item for bubble pouches or other fragile packaging.

What is the Minimum Pick and Pack Fee?

To justify the amount of time and energy we put into each project, we have a monthly minimum pick and pack fee of $250. If you don’t reach this minimum with your picking fees, we will add the rest to your monthly invoice. Let’s say your picking fees are $160, and the minimum is $250. That means you would have to pay the $90 difference. We don’t do this to put pressure on you, but it’s a fair assurance that your projections are honest. Your minimum monthly fee equals the storage charges per month.

What qualifies as a "special project?"

A special project is a non-standard task that can still include everything from kitting & assembly to labeling or inventory reconciliation. All special projects should be submitted to your Happiness Engineer, so they can define the scope and provide a quote for the project prior to execution.

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