Our software syncs with your online shopping carts and marketplaces to track inventory levels, so you can forecast when you need to reorder more inventory.
On the rare occasion that a shipment gets lost, damaged, or misdelivered we'll help you file a claim with the carrier.
Each SunShip customer will have access to a dedicated Account Manager to answer any questions or concerns regarding your account and orders.
SunShip will help you find the best and most cost-effective way to deliver your product to our facility most likely through Air Freight, Ocean Freight, or DHL Express.
Since we have pre-existing integrations with 60+ shopping carts and marketplaces, you won't be charged to integrate your shopping cart with your SunShip account.
As an additional layer of quality control, we take photos of all new SKUs upon receiving so we have a visual reference of the items we're picking and you're managing in our software.
SunShip receives heavily discounted shipping rates with every major carrier, and the best part is that we pass these discounts on to you and your customers.
All orders with a US address are verified to ensure they are "deliverable" as determined by the USPS. Our system will provide warnings and errors if critical address information is missing.
Here at SunShip our customers never have to pay for services they don't need, but we all know e-commerce fulfillment can involve a lot more than your typical Pick & Pack scenario, below are one-off costs for services that are outside of the usual scope of work. Rest assured, our highly trained fulfillment center staff can handle ANYTHING.
Our most common "other" fees are special projects. This includes tasks like counting inventory, repackaging products, quality control, bagging products, or any other generic task not a part of your plan.
If you are expecting a container in which the cargo is palletized, there is no receiving fee. If the cargo is "free loaded" and we need to off-load and palletize inventory for you, you'll be billed based on the size of the container.
We have no restrictions when it gets to the size of clients we are willing to work with, but there is a cost associated with running each account on our platform and the support we provide. That's why we have a minimum monthly pick fee. It starts at $250/month or equals your storage fees. If you don't reach the minimum with your pick and pack fees, you will be billed the difference.
We stock over 50 different shipping boxes, bubble mailers, clear poly bags, white poly mailers, and pallets. If we don't have the right size packaging material for your products, we can order it for you.